Client Relationship Manager
***MUST BE LOCATED IN THE GREATER SEATTLE AREA***
23384
At Wimmer Solutions, we believe care creates community. We work smart; we have built a reputation for results-oriented, innovative, business and technology solutions that help companies execute on their strategic initiatives. We have fun; we love our work. We are positive, kind, and hungry to learn. We give big; we aim to make a real impact on the causes that affect the communities we serve and build strong relationships with the dedicated volunteers and nonprofit organizations working to address them.
We are all about people and community. Since 2002, we have offered technology staffing and managed services for the greater Seattle area and throughout the United States. We focus on getting to know our clients and candidates to create lasting partnerships and ensure success.
Our client is looking for a Client Relationship Manager who be responsible for the overall client experience of the accounts assigned to you. You will be accountable for understanding, managing, and overseeing all technical configurations within the client's organization. You will also serve as the client champion with key knowledge about our customer's people, processes, and technology. Additionally, you will be the primary escalation point for all matters related to service delivery and client communications.
WHAT YOU GET TO DO
- Working to ensure that each client is a promoter of our company and its services.
- Generating customer loyalty by ensuring that clients renew all services.
- Driving growth within customer accounts by helping clients expand their services.
- Ensuring that clients do not have gaps in documentation, configuration, or persistent issues.
- Reducing MRR at risk from unhealthy or at-risk clients.
WHAT YOU BRING
- Bachelor’s degree (B.A.) from four-year College, or University, and/or training or equivalent combination or education and 5+ years’ experience in the financial services vertical.
- Prior experience working at a Managed Service Provider/ Managed Security Service Provider.
- Engaging at all levels within an organization right to C level.
- Working knowledge of cloud technologies, specifically Microsoft Azure.
- Working knowledge of network infrastructure.
- Working knowledge of server technology.
Must be able to work for a US based company without requiring visa sponsorship.
COMPENSATION AND BENEFITS
- Salary range is between $70,000 to $100,000 based on experience and qualifications, as well as geographical market and business considerations.
